FAQ'S

Do We Offer Gift Cards? Absolutely! 🎁✨

Looking for the perfect gift? Whether it’s for a birthday, anniversary, graduation, or just because, a MaLi Beads gift card is the ideal way to let someone pick out exactly what they love. With a wide range of stunning jewelry and accessories, they’ll find something that adds a touch of elegance to any occasion. 🎉

Gift Card Redemption:

• MaLi Beads gift cards can be redeemed only on our website. When you send a gift card, the recipient will get it via email along with clear instructions on how to use it at checkout. 💻

Cash Value & Restrictions:

• Gift cards are non-refundable, and they cannot be redeemed for cash. They also can’t be reloaded, resold, or transferred for value. The card is specifically for the recipient’s use and can’t be passed to someone else. 🎯

Returns:

• If the recipient returns an item purchased with a gift card, the funds will be credited back to the gift card. So no worries if they need to make a return! 🔄

Promotions & Special Offers:

• Gift cards aren’t eligible for discounts, promotions, or other special offers, but they sure do make the perfect gift anytime! 💖

Payment:

• If the total order exceeds the value of the gift card, the recipient will just need to cover the remaining balance with a valid credit card. 🏦
• If the gift card exceeds the total, any leftover balance will be saved for their next purchase. 🎉

Checking Balance:

• Need to check the balance? No problem! Just contact our customer service team via email and we’ll get you the info. 📞💌

Can I Request a Different Chain Length? Absolutely! ✨

If you’re looking for a chain length that’s a little different from the options listed, just send us a message, and we’ll check if we can customize it for you! 💬

Most of our chains come in lengths up to 24" and increase in 2-inch increments, but if you need something more personalized, we can make it happen. Please note, custom-sized items will be considered a final sale—so make sure it’s exactly what you want! 🔒

Also, keep in mind that there may be an extra cost depending on the size you choose.

💸ORDER CANCELATIONS

Order Cancellations: Let's Get It Right! 💌

We know you’re excited to receive your MaLi Beads goodies, and we work hard to get your order shipped as quickly as possible. Because of this, we can’t guarantee changes to your order once it’s placed. However, if you need to cancel or adjust your order, contact us within 24 hours of your purchase, and we’ll do our best to accommodate your request! 🎯

You can reach us at inquiry@MaLiBeads.com, and we’ll work to make it happen. ✨

Important Note:

• Personalized pieces are special and cannot be canceled once the order is placed. They also cannot be returned. If you’ve changed your mind about a personalized item, please reach out to us right away after placing your order. While we may not always be able to modify it, we’ll do everything we can to help! ❤️