FAQ'S

DO WE OFFER WHOLESALE?

Yes. For wholesale inquiries, please email Inquiry@MaLiBeads.com

CAN WE REQUEST A DIFFERENT CHAIN LENGTH:

Yes, of course. If you would like to order a different chain length other than one of the options listed, please message us to make sure the item is available. Please note most chains are up to 24" in length and come in increments of 2". If you would like an item personally sized it would be considered final sale. Please note there may be a cost difference.

DO WE OFFER GIFT CARDS:

Yes, Giving someone a gift is indeed a meaningful way to express your feelings and celebrate special occasions such as birthdays, anniversaries, or graduations. MaLi Beads understands the importance of making every gift extra special, and they have a wide range of products to help you find the perfect gift. Whether you're looking for jewelry, accessories, or other thoughtful items, MaLi Beads has something to suit various tastes and preferences. Their collection is designed to add a touch of elegance and beauty to any gift-giving moment. Explore their offerings to find the ideal present that will make the recipient feel truly cherished.

  1. Redemption: Mali Beads' gift cards can only be redeemed at their online store. The recipient of the gift card will receive it via email and will be provided with instructions on how to redeem it at the checkout.

  2. Cash Value and Restrictions: Gift cards cannot be returned or redeemed for cash. They also cannot be reloaded with additional value, resold, or transferred for value. The gift card is intended for use by the recipient and cannot be transferred to another person.

  3. Returns: If an item purchased with a gift card from Mali Beads is returned, the funds will be refunded back to the gift card.

  4. Promotions and Special Offers: Promotions and other special offers typically do not apply to the purchase of gift cards.

  5. Payment: If the total order amount exceeds the value of the gift card, the remaining balance must be paid using a valid credit card. If the gift card value is greater than the total order amount, the remaining balance will be saved for the recipient's next purchase.

  6. Checking Gift Card Balance: To check the balance of a Mali Beads gift card, recipients can contact their customer service team via email or phone.

 

ORDER CANCELLATIONS 

We want you to receive your MaLi Beads purchase as soon as possible. In turn, we process orders as quickly as possible. For this reason, we cannot guarantee any changes to your order once it has been placed. If you need to change or cancel your order, please contact our customer service team within 24 hours of your purchase. You can reach us via email at inquiry@MaLiBeads.com, and we will make every attempt to accommodate your request.

Please note: Personalized pieces are not eligible for cancellation once the order has been placed, nor can they be returned at any time. If you've changed your mind and would like to adjust a personalized piece in your order, we ask that you contact us immediately after your purchase. While we may not be able to modify the order in most cases, we will do our best to assist you.