SHIPPING & RETURN POLICY

Return & Refund Policy: We’ve Got You Covered! 💖

We want you to love your MaLi Beads purchase! If for any reason you're not 100% satisfied, here’s how it works:

  • Returns: Items purchased directly from our site can be returned for a refund within 14 days of delivery. ✨
  • Exchanges: If you prefer store credit, you can exchange your item within 30 days of delivery. 🛍️

Important Notes:

  • Sale items and promo offers are not eligible for refunds.
  • Once we receive your return, we’ll process it within 3-5 business days. 💼

  • Shipping fees will be deducted from your refund or store credit.

Unauthorized Returns:

  • Returns without prior authorization, or items that are used or missing brand hang tags, will be declined and sent back to you, if possible. 🚫
  • We are not responsible for lost or damaged unauthorized returns during transit, so please be sure to get approval first! 📦

Shipping Information: Your Order’s On Its Way! 🚚

We’re here to get your order to you as fast as possible! Here’s what you need to know:

Operating Hours: Orders are processed Monday to Friday, 9:00 AM to 5:30 PM (excluding holidays). 🌞

  • If you place an order after 3:00 PM, it’ll be processed the next business day.

  • Please allow up to 2 business days for processing and shipping. During busy times (like peak seasons or sales), it could take 2-4 business days. ⏳
  • We offer shipping to domestic U.S. addresses and most international destinations. 🌎

Shipping Procedures: What to Expect 📦

  • For domestic orders, we ship with USPS or UPS.

  • Once your package is with the carrier, we can’t provide an exact delivery date until the tracking is updated. 📍
  • Tracking info will be emailed to you once your order ships. If you don’t receive a shipping notification within 6 days, please reach out to us! 📧

Package Theft, Damage, or Loss: Here’s What You Should Know 🛑

We understand how frustrating it is if your package goes missing or gets damaged, but we’re not responsible for those situations once the package has been delivered to the address you provided.

  • Double-check your address! Incorrect addresses may result in lost packages, and you’ll be responsible for the cost of reshipping if that happens. 📬
  • Once your package has been marked as delivered, it’s out of our hands. If your package is missing, contact USPS directly for help. 📞

Issue with Missing Packages (Even If Status Shows Delivered)? 😬

We get it—sometimes packages are marked as delivered before they actually arrive. No worries, though! Here’s what you can do:

  • Reach out to your local USPS office with your tracking info. They have the best tools to help track it down! 🔍
  • Please remember, our shipments don’t require a signature upon delivery, so it could be left at your door or mailbox.